FAQ
As a premium spirits retailer we create our own bespoke tasting packs using distilleries' premium spirits from around the world.
Liquor Loot is designed to get you from liquor novice to liquor expert.
Our specialty is our Explorer Subscription Adventures - each month you will receive 3 of our 60mL treasured tasters (that's 2 standard drinks of each premium spirit). Our expert-curated selection of sprits change each month.
Wanna say hi? Have a question? Do you want to work with us? We love hearing from you. You can reach out to us at support@liquorloot.com, or via live chat within business hours.
We source spirits from distilleries & suppliers around the world. We're a licenced alcohol retailer (Liquor Licence LIQP770016971) and work with distilleries from around the world to source Whisky & Gin for the Liquor Loot subscription and other tasting pack products. We do not currently distill our own products.
Our warehouse & head office are located Sydney, Australia. We have a team of spirit experts & customer service located around Australia and overseas.
Becoming a Whisky Loot member means you save up to 7.5% on a huge range of full bottles, every day.
You need to have an ongoing, active whisky subscription to access members pricing.
No problems! You can login here and update your contact details or address. If you update your shipping address, please email support@liquorloot.com with the updated address, so we can ensure your next delivery goes to the correct address.
Absolutely - you can pause or skip upcoming boxes by logging in to your account. Any questions, just ask our friendly support team via live chat
We will be so sad to see you go! You can always pause your subscription, skip upcoming months or transfer your subscription to quarterly. To cancel your subscription, simply email login to your account and hit the cancel button - there are no fees or charges to cancel, and you can cancel anytime (but please check your billing date, as you need to cancel 24 hours before your next box is processed)
We ship all over Australia including to Parcel lockers + PO Boxes
We dispatch within 3 business days of you placing your order. Once your parcel is on its way, here are approximate delivery times:
NSW/ACT - 2-5 business days
VIC/QLD/SA - 3-10 business days
NT - 5-10 business days
WA/TAS - 7-14 business days
And for Express Shipping:
NSW/ACT - 1-2 business days
VIC/QLD/SA/TAS - 2-3 business days
NT - 3-4 business days
WA - 3-5 business days
Please note Auspost may at times experience delays out of our control especially during peak periods, and the above shipping times are approximate.
Standard shipping is free for orders over $150 and subscription orders, and for orders below $150 shipping is calculated at checkout based on product weight + delivery location. Express shipping and transit cover is extra and is calculated at checkout.
We recommend it! This covers you in the unlikely instance your parcel is damaged or lost by Auspost. Liquor Loot is not liable for lost or damaged parcels without transit cover.
Contact our friendly support team and they can assist you! Please note most parcels are delivered within 5 days of the estimated delivery date, and Liquor Loot is not liable for lost or damaged parcels without transit cover.
No worries - your delivery driver will leave a card and your delivery will be available for pick up at your nearest post office for ten days (unless you or your business has specific delivery arrangements with Australia Post).
All our parcels are delivered by Australia Post and cannot be collected from our warehouse. If you’ve left it last minute, make sure you select express shipping at checkout.
We currently ship Australia-wide only.