Liquor Loot – Terms and Condition
Thanks for visiting Liquor Loot! Finding your favourite Liquor has never been easier. Before you sign up to Liquor Loot (including any site in the ‘Liquor Loot group’), please make sure you read these terms and conditions.
a) This website is operated by Liquor Loot Operations Pty Ltd ABN 57 651 392 755 (we, our or us), holder of NSW packaged liquor licence number LIQP770017411. This website is available at: whiskyloot.com and may be available through other addresses or channels including our mobile application, and including each of the sites in the ‘Liquor Loot group’ (collectively the Site).
b) By accessing and/or using the Site you:
- Confirm to us that you are over 18 years of age and you have the legal capacity to enter into a legally binding agreement with us, and, if you are purchasing a gift Subscription, that the recipient is also over 18 years of age;
- Agree to use the Site in accordance with the Terms.
If you access or download our mobile application from (1) the Apple App Store, you agree to any Usage Rules set forth in the App Store Terms of Service or (2) the Google Play Store, you agree to the Android, Google Inc. Terms and Conditions including the Google Apps Terms of Service.
b) When you create an account, you will be asked to input basic contact information such as your name, date of birth and email address. You will also be asked to choose a password. When you make a purchase, you will be asked to input your delivery address, billing address and payment details.
c) It is your responsibility to keep your account details confidential. You are liable for all activity on your account, including any purchases made using your account details.
a) You may order products from us as set out on the Site. Any order placed through the Site is an offer by you to purchase a particular product or products for the price notified (including the delivery and other applicable charges and taxes) at the time you place your order.
b) You may make an order for:
- a one-off purchase (including products, merchandise, event tickets and other items as set out on the Site) (One-Off Purchase); and/or
- a subscription to receive tasters of different liquor products from a variety of distilleries, as described on the Site (Subscription).
c) Purchasing a gift Subscription for a friend is considered a One-Off Purchase, and redeeming a gift Subscription (as the recipient of the gift) is considered purchasing that Subscription, and recipients of a gift will be “charged” $0 (including any payment processing fee) to redeem their gift.
d) We may, at our absolute discretion, accept or reject an order. We will endeavour to notify you of a rejection at the time of the order or within a reasonable time thereafter.
e) Each One-Off Purchase order that we accept results in a separate binding agreement between you and us for the supply of products in accordance with the Terms.
f) It is your responsibility to check the order details, including selected products and pricing, before you submit your order through the Site.
g) When you order and pay on the Site and your payment has been validated, we will provide you with an order confirmation email, which may include an order number, the delivery and billing addresses and a description of what was ordered.
h) Under Australian laws, alcohol can only be sold or supplied to persons aged 18 years or older. By placing an order with us, you confirm that you are at least 18 years old. You agree that it is your responsibility to consume alcohol responsibly and in accordance with the law.
a) At our discretion, we may offer you a discount on the first month of your Subscription, and you acknowledge that such a discount can only be granted once per person, once per credit card and once per delivery address.
b) When you place an order for a Subscription, you must choose either a monthly Subscription (Monthly Subscription), or an annual Subscription (Annual Subscription).
c) A Monthly Subscription will automatically renew each monthly billing cycle for a maximum of 12 months. You will be charged for each order every 30 days following the date when you first placed your order for your Monthly Subscription (Billing Date).
d) The selection of products to be included in each order under your Subscription (Product Selection) will be notified to you via your account prior to your upcoming delivery. In your account you will find interesting and informative resources (including a video) for you to read and watch as you enjoy the Product Selection for that month.
a) When purchasing a gift Subscription, you can choose from different periods as set out on the Site (e.g. 3, 6 or 12 months).
b) You can elect for your recipient to be emailed their gift redemption code to redeem their gift. Alternatively, you can elect for the first delivery of products to be posted to the recipient, and in this package the recipient will find the code they can use to redeem the remaining months of their gift. Your recipient must either create an account on the Site or use their existing account to redeem their gift Subscription.
c) If you are the recipient of a gift Subscription, you must redeem your Subscription by entering your redemption code as instructed on the Site. You will be taken to a payment page and you must enter in your payment details, however you will be charged $0 for the transaction.
d) If you are the recipient of a gift Subscription, it will come to an end when the gift Subscription runs out, and your payment method will not be charged any amounts. However, you may elect to continue your Subscription by purchasing a Monthly Subscription.
What happens after 12 months of a Monthly Subscription or the end of an Annual Subscription?
a) Your Monthly Subscription or your Annual Subscription will end after 12 months. Before your Subscription is set to end, you will be invited to join a new, higher tier, monthly Subscription (Top Tier Subscription), and you will be asked to accept the current terms and conditions to purchase the new Top Tier Subscription. For a seamless transition, your billing date (and delivery date) for your new Top Tier Subscription will align with your current Billing Date (if applicable) and delivery date, and the payment method linked to your account will be charged the fee for your new Top Tier Subscription on the next Billing Date.
When purchasing a Top Tier Subscription, you can choose from different periods as set out on the Site and your Top Tier Subscription will continue for that term unless cancelled in accordance with clause 8(e).
Switching your Subscription
We want to offer our customers great flexibility. If, part way through your Subscription, you wish to switch to any of the other liquor Subscriptions of equal value that we have on offer, you may request to do so by contacting our customer service team. You will be permitted to switch to the same type of Subscription (whether Monthly Subscription, Annual Subscription or Top Tier Subscription).
5. Price and payments
a) You must pay us the purchase price of each product you order (plus any applicable delivery costs based on the delivery options selected by you) as set out on the Site (the Price) in accordance with this clause.
b) When making a One-Off Purchase, including when purchasing a gift Subscription for a friend, you must pay the Price via credit card or any other payment methods set out on the Site such as PayPal, Google Pay or Apple Pay.
c) Advent Calendars are considered a one-off seasonal product, and are strictly pre-order only for bulk dispatch on the 20th of November. This product cannot be cancelled once ordered. Refunds are only applicable for parcels deemed lost by Australia Post, up to the price that was paid, no exchanges. A re-delivery fee may be charged if the incorrect address is supplied.
a) Where you have purchased a Subscription:
- You must pay us the fee for your Subscription and any other amount payable to us under these Terms (Subscription Fee), without set off or delay via credit card or any other payment methods set out on the Site such as PayPal;
- For a Monthly Subscription or Top Tier Subscription, you must pay us the Subscription Fee monthly in advance of the next 30 days of your Subscription;
- For an Annual Subscription, you must pay us the Subscription Fee in full and upfront at the time you place the order, and before the Subscription begins;
- You are responsible for reviewing the pricing schedule, inclusions and exclusions associated with your Subscription.
a) Delivery costs are displayed separately from the Price for One-Off Purchases. The Subscription Fee includes delivery fees.
b) All amounts are stated in Australian dollars and are inclusive of GST (where applicable). You must not pay, or attempt to pay, the Price or Subscription Fee by fraudulent or unlawful means.
c) To the extent permitted by law, the Price and Subscription Fee are non-refundable and non-cancellable once paid.
d) If any payment in relation to a Subscription Fee has not been made as set out on the Site or in the Terms, we may (at our absolute discretion) immediately cease supplying the products.
e) We may modify our Subscription Fee from time to time. Any price changes will apply to you no earlier than 30 days following notice to you. The notice may be provided at any time via email, text message or via notification to your account (and you may change your notification preferences in your account page). If you do not agree to the price change, you may cancel your Subscription in accordance with the ‘Cancellation’ clause.
f) If you are a Northern Territory resident or ordering products for delivery to the Northern Territory, the listing of a product on the Site does not constitute an offer to sell that product to you for that price. Prior to any offer or acceptance, additional price checks will be completed and the price of the product may increase to ensure compliance with the Northern Territory Minimum Unit Price Legislation, which may change the final price calculation for your order.
a) We may from time to time issue promotional discount codes (via text message, email, or other communication methods) for certain products on the Site. To claim the discount, you must enter the promotional discount code at the time of submitting your order through the Site. The conditions of use relating to promotional discount codes will be specified on the Site at the time they are issued. If you have an active Subscription (that is, a Subscription that is not paused or cancelled), you may also be entitled to member-only pricing for One-Off Purchases, and such pricing will be displayed when you checkout.
You may receive online offers and promotions which include a promotional or coupon code (Code) for use when shopping at the Website. It is your responsibility to ensure that the Code is valid, and that you enter the Code at the time of making your purchase online. We cannot apply the Code retrospectively once you have submitted your Order. Terms and conditions will apply to the use of the offer or promotion. Please read these carefully to make sure you can take proper advantage of these offers. Any Code is non-transferable and, unless expressly stated, may not be used in conjunction with any other offers. If your code is lost or stolen it will not be reissued.
b) We may also occasionally offer Subscription upgrades where you will receive more products with each delivery. You can redeem an upgrade via a link in an email sent to you or via your account page and the upgrade will become effective on the next Billing Date. The payment method linked to your account will automatically be charged the new Subscription Fee for your upgrade on the next Billing Date. Where you elect to upgrade and you have an Annual Subscription, your payment method will be charged the price difference.
c) We may also from time to time run competitions on the Site or associated social media platforms. Such competitions are subject to terms and conditions which will be made available on the Site at the time of the competition.
7. ‘Sip Coins’
a) Each time you make a purchase while on an active Subscription (including as the recipient of a gift Subscription), you receive points which are credited to your account. When you accumulate a certain number of points, you can redeem these for future purchases.
b) You may check your points balance on your account page. We may reverse points where a refund is given and we may correct points which have been awarded by mistake.
c) Where your points are going to expire, or where we are changing or stopping our reward points program, we will provide you with ample notice to allow you to redeem your points if you wish.
8. Availability and cancellation
a) All purchases made through the Site are subject to availability. We do our best to keep products in stock and to keep the Site up to date with the availability of products.
b) We reserve the right to cancel, at any time before delivery and for whatever reason, an order that we have previously accepted, including where there is a considerable delay in dispatching your order, if for any reason we cannot supply the products you order (for example for an event beyond our reasonable control) or if products ordered were subject to an error on our Site (for example in relation to a description, price or image). We will contact you using the details you provided when you placed your order. You may choose to receive a refund or a store credit or to place your order on backorder. If you choose a refund or store credit, any delivery costs you have paid for the products will be refunded to you. If you choose to place your order on backorder, we will contact you to arrange delivery once the products are available.
Pausing your Subscription
a) You may pause your Subscription at any time for no longer than 3 consecutive months. You must notify our customer service team (the details of which are set out at the end of these Terms) at least 3 business days prior to the next Billing Date. Our customer service team will confirm the pause in writing. If you pause your Subscription less than 3 business days prior to the next Billing Date, we will endeavour to initiate your pause but cannot promise that this will be possible, and if the pause cannot be initiated, you will be charged the Subscription Fee on the next Billing Date and your Subscription will be paused effective from the following billing cycle.
b) Your Subscription will be reinstated at the end of the pause.
a) Cancelling your Monthly Subscription or Top Tier Subscription: You can cancel your Subscription and terminate these Terms at any time by updating your account on the Site.
b) You must update your account at least 3 business days prior to the next Billing Date. If you cancel your Subscription less than 3 business days prior to the next Billing Date, you will be charged the Subscription Fee on the next Billing Date and your cancellation of the Subscription will be effective for the following period.
c) Cancelling your Annual Subscription: Noting that Annual Subscriptions end after the first year, we generally do not offer cancellations of Annual Subscriptions during the term of the Annual Subscription. However, in exceptional circumstances (including where we have amended these Terms in accordance with clause 18(l) and you believe the amendment adversely and materially affects you), we may allow you to cancel your Annual Subscription and we may refund a portion of the Subscription Fee paid. Please contact our customer service team to discuss your options.
d) We may immediately suspend, terminate or limit your access to and use of the Site and terminate these Terms, if you breach the Terms (including your obligation to pay the Subscription Fee, and including if we believe that you or any recipient of the products is not legally entitled to take possession of and use our products) and the breach cannot be remedied or is not remedied within 5 business days of us notifying you of the breach.
e) If your account is cancelled and you create a new account at a later date, your ‘Sip Coins’ balance will be nil when you create your new account.
f) If your Subscription is cancelled and you later decide to re-subscribe, you will be charged at the then-current Subscription Fee.